Conflict Management

To help MGB front line staff manage the conflicts they encounter that are critical to high performance and critical care.

Learning Objectives

  1. Recognize your personal conflict style and a strategy to adjust it as a situation dictates.
  2. Engage in challenging conversations with a clear plan to deescalate the situation.
  3. Have the courage and confidence to meet these situations head on.

Additional Information

AttachmentSize
Conflict Management.pdf2.39 MB
Provided by: 

Quality & Patient Experience (QPE)

Course summary
Course opens: 
10/30/2020
Course expires: 
10/30/2021
Cost:
$0.00
Rating: 
0

Continuing education credits are not available for this module.

Price

Cost:
$0.00
Please login or register to take this course.