Registration - Why Every Question Matters to Our Patients’ Health

This session by MGB Quality & Patient Experience (QPE) Health Equity discusses the importance of collecting complete, accurate patient demographic data during patient registration, with particular focus on how demographic fields can be used for health and/or equity considerations. Emphasis is give to race, ethnicity, language (REaL) and sexual orientation/gender identity (SOGI) data, as well as how to answer common patient questions regarding why and how demographic data is used.

Target Audience

Registration staff 

Learning Objectives

1. Articulate a general understanding of how registration information flows downstream to create health impacts and quality impacts for patients.
2. Define health equity and health disparities.
3. Explain how race, ethnicity, and language (REaL) data can be used in evaluating a health equity intervention
4. Explain the health and/or equity impacts of specific demographic fields, including: race, ethnicity, language (REaL); sexual orientation, gender identity, sex assigned at birth (SOGI), religion, education level, and others.
5. Answer common patient questions in response to demographic data collection, including: (1) "Why are you asking me this?" (2) "Is my information kept private?" (3) "Is it required that you ask?" and (4) "Is this an immigration question?"

Additional Information

Provided by: 

MGB Quality & Patient Experience (QPE) Health Equity

Course summary
Course opens: 
01/31/2022
Course expires: 
02/28/2022
Cost:
$0.00
Rating: 
0

CMEs are not provided for this recording.

Price

Cost:
$0.00
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