Session 1: Keeping Pace with Rapid Change: The Virtual Care Revolution

Virtual care has undoubtedly reshaped the future of health care. With a rapid growth in consumer expectations and consumption of virtual options from both patients and providers, we explore how the virtual care experience can be optimized as health care undergoes digital transformation. This session will delve into the  history of virtual care, the  current landscape  and rapid expansion of emerging technologies expanding the reach of care.

Speaker
Lee Schwamm, MD 
Vice President, Virtual Care,
Mass General Brigham

Session 2: Pushing the Arc Towards “Techquity”: Patient-Centric Virtual Care

Join patient experience experts in discussing ways to bring health equity in virtual care to the next level for patients. Experts will analyze interdisciplinary approaches to improve patient satisfaction. COVID exacerbated the preexisting inequities in care for vulnerable populations, and while virtual care restored access to care for many, in some cases it further deepened these disparities. This session will focus on the interaction between health equity, digital health and the patient experience, and how health systems can design for these challenges.

Moderator
Lee Park, MD, MPH
Instructor in Medicine, Harvard Medical School;
Internist, Brigham and Women's Hospital;
Senior Medical Director, QPE Digital Health,
Quality and Patient Experience, Mass General Brigham

Speakers
Esteban Barreto, PhD
Director, Evaluation of Equity and Community Health,
Massachusetts General Hospital

Allison Bryant Mantha, MD, MPH
Associate Professor of Obstetrics, Gynecology and Reproductive Sciences,
Harvard Medical School;
Maternal-Fetal Medicine Specialist,
Frederic D. Frigoletto, MD Endowed Chair,
Department of Obstetrics and Gynecology,
Massachusetts General Hospital;
Senior Medical Director for Health Equity, Mass General Brigham

Dan Noyes
Co-CEO, Tech Goes Home

Aswita Tan-McGrory, MBA, MSPH
Adjunct Faculty, Northeastern University;
Director, the Disparities Solutions Center,
Director, Equity in Care Implementation,
Administrative Director of Research, Department of Medicine,
Massachusetts General Hospital

Session 3:  The Human Experience of the Digital Patient

As virtual care has rapidly expanded; the role of telepresence is here to stay. This session will discuss the importance of developing a trust-based relationship between patient and provider to increase overall patient satisfaction and better health outcomes. Stakeholders will provide insights on how to foster a comfortable setting for the patient and how to upgrade their “webside” manner.

Moderator
Lydia C Siegel, MD, MPH
Internal Medicine, Brigham and Women’s Hospital;
Medical Director, Ambulatory Services in Clinical Informatics,
Mass General Brigham

Panelists
Oscar Benavidez, MD
Chief, Division of Pediatric Cardiology,
Massachusetts General Hospital

David Binder, MD
Medical Director, Spaulding Outpatient,
Spaulding Rehabilitation Network

Susan Edgman-Levitan, PA
Associate in Health Policy, Harvard Medical School;
Executive Director, John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital

Darlene Sawicki, MSN, NP-BC
Director of Advanced Practice Providers,
Massachusetts General Hospital

Shyam K. Tanguturi, MD
Radiation Oncology,
Dana-Farber Cancer Institute

Session 4: Watch your Tech: Leveraging Technology for Care

In an era where Virtual Care is a core component of how care is delivered and will continue to grow as a core part of our healthcare system, designing and deploying technology solutions for providers and patients to use is critical. This session will cover intuitive Virtual Care deployment and how to provide existing virtual-based technologies for digital solutions. Experts will review strategies to increase technology adoption at their institution and provide demos of MGB-developed platforms that are currently in use at the bedside.

Moderator
Adam Landman, MD, MS, MIS, MHS
Senior Vice President, Digital
Chief Information Officer,
Mass General Brigham

Panel
Anne Bane, MSN, RN, BC
Nurse Director, Nursing Informatics and Medication Safety,
Center for Nursing Excellence,
Brigham and Women's Hospital

Mike Carter
Program Director, Health Information Systems,
Mass General Brigham

Juan Estrada
Senior Director, Center for TeleHealth,
Massachusetts General Hospital

Benji Meller
Program Director, Technology Operations and Inpatient Virtual Care,
Massachusetts General Hospital

Daniel Meninger, MSPT, MBA
Program Manager, Virtual Care Services,
Spaulding Rehabilitation Network

Radhika Sangireddy
Virtual Care Portfolio Manager,
Mass General Brigham

Mark Zhang, DO, MMSc
Medical Director, Brigham Digital Innovation Hub,
Medical Director, Digital Health Implementation,
Brigham and Women’s Hospital

Session 5: The Rules of the Virtual Road: The Regulatory Landscape of Telehealth

Health care systems are increasing their use of virtual care in the setting of technology that is evolving at the speed of light. As a result, the regulatory and legal landscape in virtual care is constantly evolving. This expert panel will provide real-life examples from care settings and analyze state and federal regulations that govern the provision of virtual care.

Moderators
Kate Connelly, CPA, MBA
Corporate Director, Enterprise Risk Management,
Mass General Brigham

Rosemary Gottlieb
Senior Legal Counsel,
Office of the General Counsel,
Mass General Brigham
 

Panelists

Lindsey Reilly
Director, Billing Compliance,
Brigham and Women’s Hospital
Massachusetts General Hospital

Marcy Simoni, MPH
Mass General Brigham

Tim Willens, MD
Chief, Division of Child and Adolescent Psychiatry,
Co-Director for Center for Addiction Medicine,
Massachusetts General Hospital

Alexis Williamson, MPH
Executive Director of Central Credentialing,
Mass General Brigham