PATIENT EXPERIENCE FORUM FY'23

The World is Full of Cactus, but We Don't Have to Sit on It: Learning How to Manage Stressful Situations with Greater Ease

Friday, April 28, 2023 | 12:00 – 1:00 PM

Join Webinar via Zoom
https://partners.zoom.us/webinar/register/WN_tgpA9lVARgOj-uqRa3-LMw

DESCRIPTION: 

Life does not always go the way we want or expect. Whether a stressful encounter with a patient, a stressful day overall, or an unwanted change, the “cactus” in our lives can take a toll. Join us for an engaging presentation by esteemed author Susan Keane Baker who will provide practical techniques to use in your professional and personal life to help manage stressful situations with greater ease. In this one-hour webinar, Susan Keane Baker will walk through tools that can be applied to better deal with the stress you encounter, including techniques to prevent escalation of difficult situations, respond with more confidence when conflict arises, maintain a positive attitude even on challenging days, and employing empathy even when under pressure.

LEARNING OBJECTIVES: 

Upon completion of this activity, participants will be able to:

  1. Identify four habits that enahnce brief & long-term relationships.
  2. Demonstrate how to listen for understanding in conflict situations.
  3. Describe three reasons people are difficult.
  4. Review techniques to reduce stress and increase positivity throughout each day.

TARGET AUDIENCE: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions.

Agenda:

12:00 PM 

Introduction | Inga T. Lennes, MD, MBA, MPH

12:05

The World is Full of Cactus, but We Don't Have to Sit on It: Learning How to Manage Stressful Situations with Greater Ease | Susan Keane Baker, MHA

12:45

Questions and Discussion

1:00 PM

Adjourn

FACULTY:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Patient Experience and Practice Improvement
Massachusetts General Hospital

Susan Keane Baker, MHA
Author

ACCREDITATION:

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditTM
Mass General Brigham designates this live activity for a maximum of 1.00 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing
Mass General Brigham designates this activity for 1.00 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.

PROVIDED BY:

Massachusetts General Hospital, Office of Patient Experience & Mass General Brigham

Session date: 
04/28/2023 - 12:00pm to 1:00pm EDT
Location: 
Massachusetts General Hospital
Boston, MA 02114
United States
See map: Google Maps
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Please login or register to take this course.
In-hospital series contact
Name: 
Mass General Brigham CPD
Email: 
[email protected]