4th Annual Partners Patient Experience Summit - "Across the Continuum: Improving Our Patients' Experience"

Somerville, MA US

The Summit will feature keynote speakers and three concurrent breakout sessions sharing best practices from across the system. The intended audience is administrators and non-clinicians, clinicians, and patient and family advisors from around the Partners system.

Target Audience

This activity is intended for administrators and non-clinicians, clinicians, and patient and family advisors from around the Partners system. 

Learning Objectives

Upon completion of this activity, participants will be able to:

  1. Discuss best practices in literature or in practice at PHS 
  2. Identify the key elements of patient experience across the continuum of care 
  3. Apply techniques to enhance the experience of patients within individual practice

Additional Information

Provided by: 

Partners HealthCare, Department of Quality Safety & Value and Partners HealthCare System 


Course summary
Available credit: 
  • 6.50 AMA PRA Category 1 Credit™
  • 6.50 Nursing
  • 6.50 Participation
Course opens: 
Course expires: 

Partners HealthCare, Assembly Row
399 Revolution Drive
Somerville, MA 02145
United States

Christian Dankers, MD, MBA - Course Director 
Associate Chief Quality Officer,
Partners HealthCare System

Christian Dankers grew up in Monroe, WA and attended Williams College where he studied Philosophy and played soccer. After college, he worked for three years at the Advisory Board Company in Washington D.C., which provides business strategy research and consulting services for hospitals. He then attended the University of Pennsylvania, where he obtained his M.D. and M.B.A.  He completed internal medicine residency at The Massachusetts General Hospital and remained at the MGH for three years following residency, splitting his time between clinical work as a hospitalist and quality and safety work as a member of the Edward P. Lawrence Center for Quality and Safety.  In 2013, Dr. Dankers joined the Department of Quality and Safety at Brigham and Women’s Hospital as the Associate Medical Director for Quality and Safety.  In 2018 Dr. Dankers joined Partners HealthCare as the Associate Chief Quality Officer. He continues to practice as a hospitalist and is particularly interested in Hospital Acquired Condition reduction and in strengthening safety culture through the application of Just Culture principles.

Partners HealthCare System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for Physicians.

Partners HealthCare System designates this live activity for a maximum of 6.5 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Norman Knight Nursing Center for Clinical & Professional Development at Massachusetts General Hospital is an approved provider by the Ohio Nurses Association an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. (OBN-001-91) (OH-239, 10/1/2020).

Criteria for successful completion include: electronic check-in (attendance) at the beginning of the program, attendance at the entire event and submission of a completed evaluation. Planners, faculty and content experts have no conflict of interest to disclose

Available Credit

  • 6.50 AMA PRA Category 1 Credit™
  • 6.50 Nursing
  • 6.50 Participation


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