5th Annual Mass General Brigham Patient Experience Summit

June 10, 2021

Course Description

Join us as we spend the day sharing best practices, from national as well as local experts, on various interventions and programs that improve the patient experience in the healthcare setting. Please note: this is a virtual event


Target Audience

This activity is intended for administrators and non-clinicians, clinicians, and patient and family advisors from around the Mass General Brigham system. 

Learning Objectives

Upon completion of this activity, participants will be able to:

  1. Discuss best practices in literature or in practice at Mass General Brigham.
  2. Identify the key elements of patient experience across the continuum of care.
  3. Apply techniques to enhance the experience of patients within individual practice

Additional Information

Provided by: 

Mass General Brigham, Quality & Patient Experience

Course summary
Available credit: 
  • 6.00 AMA PRA Category 1 Credit™
  • 6.00 Nursing Contact Hours
  • 6.00 Participation
Course opens: 
Course expires: 
Event starts: 
06/10/2021 - 8:00am EDT
Event ends: 
06/10/2021 - 3:15pm EDT
Mass General Brigham
Somerville, MA
United States

Course Director:
Christian Dankers, MD, MBA
Associate Chief Quality Officer,
Quality and Patient Experience,
Mass General Brigham

Keynote Speaker:
Tommy Whitelaw, BCAh
Honorary Master Open University for Health, Social Care and Policy
National Lead on Caring and Outreach, Health and Social Care Alliance Scotland (the ALLIANCE)

Mass General Brigham
Thomas Sequist, MD, MPH
Elsie M. Taveras, MD, MPH
Lindsay Jubelt, MD
Sandeep Green Vaswani
Alistair Erskine, MD, MBA
Lindsay Gainer, RN, MSN
Caroline Pantridge

North Shore Physicians Group (NSPG)
Christine Valdes, MD
Fran Hinckley

Brigham and Women’s Faulkner Hospital (BWFH)
Tracy Sylven, MCHES
Mary Beth Dynan
Nichole Aguiar

McLean Hospital
Alisha Moreland, MD

Massachusetts General Hospital (MGH)
Lee Schwamm, MD
Mihir Kamdar, MD
Chris Kirwan, PhD
Aswita Tan-McGrory, MBA, MSPH
Susan Edgman-Levitan, PA
Suzanne Algeri, RN
Ann Marie Dwyer
Melissa Lantry, RN
Elena Olson, JD
Inga Lennes, MD, MBA, MPH
Cindy Sprogis
Kim Russell

Brigham and Women’s Hospital (BWH)
Dan Kavanaugh, MBA
Adam Landman, MD

Massachusetts General Physicians Organization (MGPO)
Benjamin Meller

Newton-Wellesley Hospital (NWH)
Alexa Ferrer, MSW
Kelly Ann Barnes, JD, RPh
Jeff Phillips, MD
Jane Hayward
Audrey Bosse

Mass Eye and Ear (MEE)
Aalok Agarwala, MD, MBA
Kevin Mary Callans, RN, BSN
John Fernandez

Spaulding Rehabilitation Network (SRN)
Debra Blyth-Wilk, RN, JD

Spaulding Rehabilitation Hospital (SRH) Boston
Breanne Muchemore, LICSW
Jillian Chaves, LICSW

Spaulding Rehabilitation Hospital (SRH) Cape Cod
Gillian Norton, LICSW
Daina Juhansoo, PT, DPT

Providence Health Care
Sara Vaez, MHA, MPH

North Shore Medical Center (NSMC)
Janet Barnes

Cooley Dickinson Health Care (CDHC)
Meghan Murphy
Aleah Nesteby, NP
Robin Kline, CAVS

Partners HealthCare at Home (PHH)
Mary T. Campbell
Shaune Barry

Patients/Family Members
Katie Catapano
Sarah Romano
Gavin Nagy
Calvin Sununu
Heather Green-Marquis
Katherine Baker
Mary Reed


Mass General Brigham is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Mass General Brigham designates this live activity for a maximum of 6 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Norman Knight Nursing Center for Clinical & Professional Development at Massachusetts General Hospital is approved as a provider of nursing continuing professional development by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation (OBN-001-91).


Available Credit

  • 6.00 AMA PRA Category 1 Credit™
  • 6.00 Nursing Contact Hours
  • 6.00 Participation


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