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ForwardJune 26, 2026 AI in Operations, Quality & Population Health
Goal: Show value beyond direct clinical care
- Capacity planning and staffing optimization
- Quality measure abstraction and automation
- Revenue cycle and prior authorization
- Care management and risk stratification
- Health equity and population health applications
Key takeaway: AI is a system-level tool, not just a clinical one
Target Audience
This activity is intended for physicians, nurses, quality & safety professionals, healthcare administrators & pharmacists.
Learning Objectives
Upon completion of this activity, participants will be able to:
- Develop a shared AI vocabulary and conceptual foundation
- Describe the data that powers AI systems and identify their limitations
- Relate core AI concepts to real‑world clinical and operational workflows
- Describe the value of AI within and beyond direct clinical care
- Critically assess AI tools for appropriateness, performance, and risk
- Apply principles that ensure safe and equitable use of AI
- Integrate appropriate trust in, and adoption of, AI-enabled tools
- Identify rapidly emerging AI tools that clinicians are already using
- Measure the impact and value of AI tools in healthcare settings
- Integrate AI use with standards of clinical professionalism
Additional Information
Course Co-Directors
David W. Bates, MD, MSc
Chief Innovation Officer, Brigham & Women's Hospital
Professor, Harvard Medical School
Li Zhou, MD, PhD
Lead Investigator, Brigham & Women's Hospital
Professor of Medicine, Harvard Medical School
Hossein Estiri, PhD
Investigator, Mass General Research Institute
Associate Professor of Medicine, Harvard Medical School
Speakers
Lipika Samal, MD
Nina Jain, MD
In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statements
AMA PRA Category 1 CreditsTM
Mass General Brigham designates this live activity for a maximum of 26.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing
Mass General Brigham designates this activity for 26.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Pharmacy
This activity provides 26.00 contact hours (26.00 CEUs) of continuing education credit. ACPE Universal Activity Number (UAN): JAXXXXXX-XXXX-XX-XXX-XXX-X.