MGH Dennis Burke Quality & Safety Lecture: Resilience as a Way Forward - Delivering Safe & Clinically Excellent Care

November 10, 2021


A presentation and panel discussion exploring strategies healthcare workers and leaders can use to promote the well-being of the workforce while we continue to deliver the highest quality care, even in stressful times.

Target Audience

This activity is intended for clinicians & MGH workforce members interested in this topic.

Learning Objectives

Upon completion of this activity, participants will be able to:

  1. Describe burnout in healthcare & the negative effects it can have on healthcare providers
  2. Describe factors that contirbute to burnout in healthcare
  3. Discuss strategies both healthcare workers & leaders can use to build resilience & ensure the well-being of employees

Additional Information

Provided by: 

Massachusetts General Hospital - the Edward P. Lawrence Center for Quality & Safety & Mass General Brigham

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Course opens: 
Course expires: 
Event starts: 
11/10/2021 - 12:00pm EST
Event ends: 
11/10/2021 - 1:00pm EST
12:00 PM

Elizabeth Mort, MD, MPH

12:05 - 12:30

Resilience as a Way Forward: Delivering Safe & Clinically Excellent Care
Marcela del Carmen, MD, MPH

12:30 - 1:00

Panel Discussion

Elizabeth Mort, MD, MPH

Adam Caughhorn, MSN, RN
Marcela del Carmen, MD, MPH
Susan Wilcox, MD, FACEP, FCCM, FAAEM

1:00 PM



United States

Elizabeth Mort, MD, MPHCourse Director
Senior Vice President Quality & Safety
Chief Quality Officer, Massachusetts General Hospital/Massachusetts General Physicians Organization
Associate Professor of Medicine & Health Care Policy, Harvard Medical School

Adam Caughhorn, MSN, RN
Nursing Practice Specialist, Massachusetts General Hospital

Marcela del Carmen, MD, MPHPlenary Speaker
President, Massachusetts General Physicians Organization
Executive Vice President, Mass General Brigham

Susan Wilcox, MD, FACEP, FCCM, FAAEM
Vice Chair for Clinical Affairs, Department of Emergency Medicine
Chief, Department of Emergency Medicine - Division of Critical Care
Grousbeck-Fazzalari Endowed Chair, Massachusetts General Hospital - Emergency Medicine
Associate Professor, Harvard Medical School
Associate CMO, Boston MedFlight

Mass General Brigham is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Mass General Brigham designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing Statement

This program meets the requirements of the Board of Registration in Nursing, at 244 CMR 5.00, for 1 contact hour of nursing continuing education.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation


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