MGH PeerCare Virtual Peer Supporter Training


Peer Support is “emotional first aid” for hospital staff involved in patient related adverse events and stressful situations.  The support is provided by Peer Supporters, who are fellow colleagues in similar roles. Peer Supporters are specifically trained to provide empathetic and non-judgmental listening, coping skills, and support resources.  Peer Support is strictly confidential and designed to provide peer review protection.

This course will train staff who have been nominated as Peer Supporters to proficiently support their colleagues through difficult patient related adverse events, medical errors, or stressful situations.

Target Audience

This activity is intended for individuals throughout Mass General Brigham and some outside organizations to train staff members on Peer Support tools and techniques.

Learning Objectives

Upon completion of this activity, participants will be able to:

  • Understand the Peer Support program mission, digital infrastructure, and resources.
  • Execute the Peer Supporter checklist to provide effective and confidential support to colleagues.
  • Be familiar with educational tool such as the Stress Continuum Model, Wave of Grief, and 6 Stage of Clinician Grief.
  • Be familiar with MGB support resources to share with Peers.


Objectives from the survey:

  1. Understand the psychological impact of adverse events and the COVID-19 pandemic on health care professionals.
  2. Describe the approaches to effectively serve as a Peer Supporter, including listening, providing additional resources, and expediting access to prompt professional support.
  3. Outline resources necessary to develop protocols and policies that enable a supportive work environment.
  4. Describe grief and grieving during COVID-19 and how to provide support.

Additional Information

Provided by: 

Mass General Brigham

Course summary
Course opens: 
Course expires: 

The live virtual trainings are scheduled for:

May 11, 20228:00 - 10:00 AM
June 8, 20226:00 - 8:00 PM
July 13, 2022TBD
August 10, 2022TBD
September  14, 20228:00 - 10:00 AM
October 12, 20228:00 - 10:00 AM
November 9, 20228:00 - 10:00 AM
December 14, 20228:00 - 10:00 AM
January 11, 20238:00 - 10:00 AM
February 8, 20238:00 - 10:00 AM
March 8, 20238:00 - 10:00 AM
April 12, 20238:00 - 10:00 AM





Theresa Morris, RN, MS, CPPS - Course Director
Senior QA Coordinator, Department of Anesthesia, Critical Care and Pain Medicine,
Massachusetts General Hospital

Not eligible for CME credit

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