MGH PeerCare Virtual Peer Supporter Training 2023-2024


Peer Support is “emotional first aid” for hospital staff involved in patient related adverse events and stressful situations.  The support is provided by Peer Supporters, who are fellow colleagues in similar roles. Peer Supporters are specifically trained to provide empathetic and non-judgmental listening, coping skills, and support resources.  Peer Support is strictly confidential and designed to provide peer review protection.

This course will train staff who have been nominated as Peer Supporters to proficiently support their colleagues through difficult patient related adverse events, medical errors, or stressful situations.

Click the register tab to select the date you would like to attend.

Please reach out to Jeanne Henson if you have any questions.

Target Audience

This activity is intended for individuals throughout Mass General Brigham and some outside organizations to train staff members on Peer Support tools and techniques.

Learning Objectives

Upon completion of this activity, participants will be able to:

  • Discuss the Peer Support program mission, digital infrastructure, and resources.
  • Execute the Peer Supporter checklist to provide effective and confidential support to colleagues.
  • Explain educational tools such as the Stress Continuum Model, Wave of Grief, and 6 Stage of Clinician Grief.
  • Explain MGB support resources and share with Peers.

Additional Information

Provided by: 

Mass General Brigham

Course summary
Course opens: 
Course expires: 

Agenda for each Virtual Training:

  • Introduction
  • Practical Guidance for your Peer Support Deployment
  • View Peer Support Simulation with Discussion
  • Introduction to role play scenarios and break out room instructions
  • Break out rooms for Peer Support Role Play sessions
  • Questions/Conclusion


The live virtual trainings dates:

August 11, 2023

8:00 - 10:00 AM

September 13, 2023

6:00 - 8:00 PM

October 11, 2023

8:00 - 10:00 AM

November 8, 2023

8:00 - 10:00 AM

December 13, 2023

8:00 - 10:00 AM

Massachusetts General Hospital
Boston, MA 02114
United States

Theresa Morris, RN, MS, CPPS - Course Director
Senior QA Coordinator, Department of Anesthesia, Critical Care and Pain Medicine,
Massachusetts General Hospital

Allison Lilly, LICSW, CEAP
Employee Assistance Program
Massachusetts General Hospital

Maria van Pelt, PhD, CRNA
Nurse Anesthetist
Massachusetts General Hospital;
Clinical Professor,
Northeastern University School of Nursing

Frederick (Rick) van Pelt, MD, MBA
Chief Clinical Transformation Officer (CCTO)
UAB Medicine | UAB Hospital

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditTM
Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Mass General Brigham designates this activity for 1 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.

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