Upon completion of this activity, participants will be able to:  

1. Define the characteristics of a trust-based and comfortable patient experience in a Virtual environment.
2. Describe the interpersonal skills necessary to foster this comfortable and trust-based virtual provider/patient relationship, and assess patient social cues to enhance quality of care.
3. Acquire skills to develop a successful ‘webside manner’ as a virtual care team member (e.g., physician, nurse, medical assistant).
4. Apply effective communication skills and use of tools to virtually assess social cues from patient and to enhance quality of care.

ABIM MOC Information

• Maintenance of Certification (MOC) points can only be awarded if you attended the entire hour session.
• Upon successful completion of this activity, if you wish to receive MOC II points you will need to enter your ABIM ID number, and Date of Birth (mm/dd) at the beginning of the evaluation.
• The Mass General Brigham Office of Continuing Professional Development will verify completion of this activity and report to the ABIM.
• Diplomates must check their ABIM Portfolio for confirmation of your MOC II points.

 MOC Recognition Statement 
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 1 MOC point in the American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.