Overview of Patient Experience

Friday, February 27, 2026 from 9:30-11:00am

Presenters:

• Lee Park, MD MPH; Chief Patient Experience Officer
• Carrie Arrieta MSHM, CPHRM; Vice President, Patient and Family Relations (PFR)

Learning Objectives:

Upon completion of this activity, participants will be able to:

1. Understand the framework for Patient Experience surveying
2. Understand Patient Family Relations and what the PFR teams do

Course Director: Rachel Sisodia, MD

Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_Y2RkZDNhMzgtMzdmMC00ZGNhLWI1MjMtOWZkYWJlMDEyOTUz%40thread.v2/0?context=%7b%22Tid%22%3a%22720edb1f-5c4e-4043-8141-214a63a7ead5%22%2c%22Oid%22%3a%22b6787b65-2203-470e-8c8c-f1b801fdbfeb%22%7d

For questions regarding the registration process, please contact Mass General Brigham Office of Continuing Professional Development at [email protected].

You may print individual certificates throughout the year; your cumulative list of sessions attended is accessible on your transcript.

SYSTEMWIDE ACCESS

Link to Mass General Brigham’s Systemwide Grand Rounds Lectures:
https://partnershealthcare.sharepoint.com/sites/VitalsSystemwideGrandRounds

Target Audience:
This activity is intended for physicians with specialties of canonical quality and performance improvement knowledge.

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 Credit^TM
Mass General Brigham designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.