PATIENT EXPERIENCE FORUM FY'22

Control What You Can: Finding Growth Through Patient Comment

Wednesday, February 16th, 2022 | 12:00 – 1:00 PM

Join Webinar via Zoom
 https://partners.zoom.us/webinar/register/WN_j1zctiwMTEOXMKOo8-K-RA

Description: 

Join us for an engaging presentation where participants will walk through the process of receiving patient comments, and how principles of positive psychology, the growth mindset, and reflective practice can be supportive by identifying opportunities for growth and learning. After an introduction where a framework is provided, real patient comments and patient experience results will be used as examples of how clinicians can use this process in real time. There will be opportunities for Q&A, as well as an overview of future workshops on this topic.

Learning Objectives: 

Upon completion of this activity, participants will be able to:

  1. Identify principles of positive psychology and the growth mindset that can be applied to the patient experience process.
  2. Identify strategies that can be used to support growth and learning after reviewing patient comments and patient experience results.
  3. Examine a framework for reflective practice and how it might be applied to your experience

Target Audience: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions

Agenda:

Time

Topic | Speaker

12:00PM 

Introduction | Inga T. Lennes, MD, MBA, MPH

12:05

Control What You Can: Finding Growth Through Patient Experience Comments | Kerri Palamara McGrath, MD

12:45

Questions and Discussion

1:00PM

Adjourn

Faculty:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Patient Experience and Practice Improvement
Massachusetts General Hospital

 

Kerri Palamara McGrath, MD
Director of the Department of Medicine Center for Physician Well-Being,
Massachusetts General Hospital;
Associate Professor of Medicine,
Harvard Medical School

 

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

 

Mass General Brigham designates this live activity for a maximum of 1.0 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

 

Nursing Statement:

1.0 American Nurses Credentialing Center (ANCC) contact hours will be awarded

Provided By:

Session date: 
02/16/2022 - 12:00pm to 1:00pm EST
Location: 
Massachusetts General Hospital
Boston, MA 02114
United States
See map: Google Maps
Add to calendar: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Please login or register to take this course.
In-hospital series contact
Name: 
Michelle Alley
Email: 
[email protected]