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ForwardPatient Experience Forums FY'22
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Activity Description:
The Patient Experience Forums are provided to those interested in learning practical strategies to optimize a compassionate and equitable care experience for patients and their families. Active engagement in patient experience-related discussion and sharing of best practices will be encouraged through use of an educational platform that appeals to various role groups. Participants will be encouraged to provide examples of common patient experience issues, identify strategies to address patient and family concerns, and describe how specific strategies can cultivate timely quality patient-centered encounters. In addition, the forums are designed for participants to identify key concepts from the patient experience body of knowledge.
Learning Objectives:
Upon completion of this activity, participants will be able to:
- Describe a patient experience issue
- Identify strategies to address the issue, with the goal of optimizing a compassionate and equitable care experience for patients and their families
- Describe how specific strategies can cultivate timely quality patient-centered encounters
Target Audience:
This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions.
Schedule:
Date | Topic | Speaker |
|---|---|---|
October 13, 2021 | Talking about Differences & Discrimination: | Aisha James, MD, Ed.M |
December 15, 2021 | Optimizing the Care Experience for Persons Living with Dementia | Maura Kennedy, MD |
February 16, 2022 | Control What You Can: Finding Growth Through Patient Comments | Kerri Palamara McGrath, MD |
April 29, 2022 | Best Practices for Partnering with Interpreters | Christopher Kirwan, PhD |
May 18, 2022 | Normalizing Disability Culture in Healthcare | Zary Amirhosseini |
June 22, 2022 | Fostering Resilience and Managing Stress, Depression, and Suicide in Youth | Eugene Beresin, MD |
September 7, 2022 | From Compliance to Collaboration: Combining Neuroscience, Common Sense and Compassion | Stuart Ablon, PhD |
Course Director:
Inga T. Lennes, MD, MBA, MPH
Senior Vice President, Ambulatory Care and Patient Experience
Massachusetts General Hospital
Accreditation:
In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statements
AMA PRA Category 1 CreditTM
Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing
Mass General Brigham designates this activity for 1 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Provided By:
