PATIENT EXPERIENCE FORUM FY'22

Best Practices for Partnering with Interpreters

Friday, April 29th, 2022 | 9:30 – 10:30 AM

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Description: 

Join us for an engaging presentation discussing best practices for partnering with professional medical interpreters when caring for patients with limited English proficiency (LEP). Studies have shown that patients who have a preferred language other than English are twice as likely to suffer from adverse events than patients who speak English. However, there are also studies which show how patients with LEP who are provided with appropriate language access are far more likely to comply with the plan of care and thus have better health outcomes than patients who are not provided with this same access. We work in a busy and sometimes chaotic environment where it can be easy to overlook the fundamental communication needs of patients. This session will provide best practices and examples of access available to Mass General staff.

Learning Objectives: 

Upon completion of this activity, participants will be able to:

  1. Identify the various modalities of medical interpretation available for patients and staff
  2. Examine best practices for working with a professional medical interpreter to communicate effectively with a patient with LEP
  3. Review technology options available to assist with communication with patients with LEP

Target Audience: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions

Agenda:

Time

Topic | Speaker

9:30AM  

Introduction | Inga T. Lennes, MD, MBA, MPH

9:35

Best Practices for Partnering with Interpreters | Christopher Kirwan, PhD   

10:15

Questions and Discussion

10:30AM 

Adjourn

Faculty:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Patient Experience and Practice Improvement
Massachusetts General Hospital

Christopher J. Kirwan, Jr., PhD
Director, Medical Interpreter Services,
Massachusetts General Hospital

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Mass General Brigham designates this live activity for a maximum of 1.0 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

 

Nursing Statement:

Mass General Brigham designates this activity for 1 Nursing contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Provided By:

Session date: 
04/29/2022 - 9:30am to 10:30am EDT
Location: 
Massachusetts General Hospital
Boston, MA 02114
United States
See map: Google Maps
Add to calendar: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Please login or register to take this course.
In-hospital series contact
Name: 
Michelle Alley
Email: 
[email protected]