PATIENT EXPERIENCE FORUM FY'22

Normalizing Disability Culture in Healthcare

Wednesday May 18, 2022 | 12:00 – 1:00 PM

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Description: 

Join us for an engaging presentation about normalizing disability culture in healthcare where our presenters will identify healthcare disparities in the medical versus social model and discuss how these disparities impact the care for patients with disabilities.  The discussion will also focus on examining best practices in communication, speaking specifically to disability etiquette and culture, as well as system improvements specific to patient access and services.

Learning Objectives: 

Upon completion of this activity, participants will be able to:

  1. Identify healthcare disparities – medical versus social model – and the impacts these disparities have on the care for patients with disabilities
  2. Examine best practices in communication including disability etiquette and culture
  3. Evaluate system improvements specific to patient access and services

Target Audience: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions

Agenda:

Time

Topic | Speaker

12:00PM  

Introduction | Inga T. Lennes, MD, MBA, MPH

12:05

Normalizing Disability Culture in Healthcare | Zary Amirhosseini and Susan Muller-Hershon    

12:45

Questions and Discussion

1:00PM 

Adjourn

Faculty:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Patient Experience and Practice Improvement
Massachusetts General Hospital

Zary Amirhosseini
Disability Program Manager,
Center for Diversity and Inclusion,
Massachusetts General Hospital

Susan Muller-Hershon
ASL Interpreter Coordinator,
Interpreter Services,
Massachusetts General Hospital

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Mass General Brigham designates this live activity for a maximum of 1.0 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing Statement:

Mass General Brigham designates this activity for 1 Nursing contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Provided By:

Session date: 
05/18/2022 - 12:00pm to 1:00pm EDT
Location: 
Massachusetts General Hospital
Boston, MA 02114
United States
See map: Google Maps
Add to calendar: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Please login or register to take this course.
In-hospital series contact
Name: 
Michelle Alley
Email: 
[email protected]