PATIENT EXPERIENCE FORUM FY'23

Supporting Diversity in Gender Idenity & Expression along the Imaging Care Journey

Thursday, January 19th, 2023 | 12:00 – 1:00 PM

Join Webinar via Zoom
https://partners.zoom.us/webinar/register/WN_tgpA9lVARgOj-uqRa3-LMw

DESCRIPTION: 

It is critical for radiology practices to know how to provide a safe, affirming, and inclusive care environment for gender diverse patients such as transgender patients. This presentation will provide an overview of this patient population, review the challenges they face when engaging with the healthcare system in general and with imaging-based care, and use a structured patient experience mapping framework to identify barriers to undergoing imaging exams along each step of the patient journey.

LEARNING OBJECTIVES: 

Upon completion of this activity, participants will be able to:

1. Define commonly used terminology related to a gender diverse patient population.
2. Review current challenges faced by gender diverse patients when engaging with healthcare systems.
3. Use a patient experience mapping framework to identify challenges faced by gender diverse patients during their patient journeys through imaging-based care.

TARGET AUDIENCE: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions.

Agenda:

FACULTY:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Patient Experience and Practice Improvement
Massachusetts General Hospital

Kristen Dean
Senior Manager in Patient Experience
Department of Radiology, Massachusetts General Hospital

Gary Wang, MD, PhD
Physician
Department of Radiology, Massachusetts General Hospital

ACCREDITATION:

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 Credit^TM
Mass General Brigham designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing
Mass General Brigham designates this activity for 1.00 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.

PROVIDED BY:

Massachusetts General Hospital, Office of Patient Experience & Mass General Brigham