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Forward6th Annual Patient Experience Summit: Building the Patient Experience of the Future
Description
The annual patient experience summit is an event designed to identify and share best practices, from national as well as local experts, on various interventions and programs that improve the patient experience in the healthcare setting. This year, presentations will focus on the MGB long-term patient experience vision and strategy; using NRC patient experience data to manage positive/negative feedback and how we are using data at the entity and system level; and a keynote addressing future trends in patient experience.
Target Audience
This activity is intended for administrators and non-clinicians, clinicians, and patient and family advisors from around the Mass General Brigham system.
Learning Objectives
Upon completion of this activity, participants will be able to:
- Discuss best practices and how patient experience data is being used to drive improvement at Mass General Brigham.
- Identify the key elements of patient experience across the continuum of care.
- Discuss the future vision for patient experience at Mass General Brigham and the initiatives that will support it.
Additional Information
Mass General Brigham, Quality & Patient Experience
Course Director
Lee Park, MD, MPH
Senior Medical Director, QPE Digital Health and Patient Experience,
Mass General Brigham
Faculty
Aamer Ahmed, MBA
Executive Director, Patient Experience,
Brigham & Women's Hospital
Audrey Bosse
Director, Office of Experience & Engagement,
Newton-Wellesley Hospital
Lynne Brady-Wagner, MA, CCC-SLP, MRMC, HEC-C
Chief Learning and Diversity, Equity and Inclusion Officer,
Spaulding Rehabilitation Network
Mary T. Campbell
Director of Service Excellence
Physician Orders Management, Referral Service Center Operations
And Shared Office Services,
Mass General Brigham Home Care
Susan Edgman-Levitan, PA
Executive Director,
John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital
Sarah Gardent, MBA
Director of Patient Experience,
Wentworth-Douglass Hospital
Sandeep Green-Vaswani, MBA
Vice President, Real Estate and Innovation Operations,
Mass General Brigham Integrated Care
Will Haberland
Patient Experience Coordinator,
North Shore Physicians Group
Jane Hayward, MS
Manager, Office of Experience & Engagement,
Newton-Wellesley Hospital
Mona Hinrichsen, MD, MHCM
Chief of Hospital Medicine,
Salem Hospital
Nadia Huancahuari, MD
Medical Director, Quality, Safety and Equity,
Department of Quality and Safety,
Brigham Health;
Department of Emergency Medicine,
Brigham and Women's Hospital;
Assistant Professor of Emergency Medicine
Harvard Medical School
Vicky Krick
Patient Family Relations Specialist,
Wentworth-Douglass Hosptial
Julie Marden MSN, NP
Director of Advanced Practice Providers, and Nursing,
Primary Care, Division of General Internal Medicine,
Massachusetts General Physicians Organization
David Marshall, BBA
Senior Quality Measurement & Reporting Analyst,
Newton-Wellesley Hospital
Kedar Mate, MD
President and CEO,
Institute of Healthcare Improvement
Kerri Palamara-McGrath, MD
Director of the Department of Medicine Center for Physician Well-Being,
Massachusetts General Hospital;
Associate Professor of Medicine,
Harvard Medical School
Stacey Pappacostas
Director of Business Operations,
North Shore Physicians Group
Moshe A. Rancier, MD
Senior Practice Medical Director,
Pentucket Medical Associates
Mass General Brigham Community Physicians
Garth S Savidge, PT, DPT, OCS
Director, Rehabilitation Services,
Newton-Wellesley Hospital
Tom Sequist, MD, MPH
Chief Medical Officer,
Mass General Brigham
Aswita Tan-McGrory, MBA, MSPH
Director, the Disparities Solutions Center,
Director, Equity in Care Implementation,
Administrative Director of Research, the Department of Medicine,
Massachusetts General Hospital
Cacilda Teixeira
Senior Manager, Virtual Urgent Care,
Mass General Brigham Integrated Care
Benjamin Tocci
Senior Program Manager, Office of Patient Experience,
Brigham & Women's Hospital
Andrea Tull, PhD
Senior Director, Quality Performance Management
MGH/MGPO Lawrence Center for Quality and Safety,
Massachusetts General Hospital
Nathaniel Van Kirk, PhD
Director of Inpatient Group Therapy, McLean Hospital
Coordinator of Clinical Assessment, OCD Institute,
McLean Hospital;
Instructor, Department of Psychiatry,
Harvard Medical School
In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statements
AMA PRA Category 1 Credit™
Mass General Brigham designates this live activity for a maximum of 4.25 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing
Mass General Brigham designates this activity for 4.25 Nursing contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Physician Assistants
Mass General Brigham has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 4.25AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
Social Work
As a Jointly Accredited Organization, Mass General Brigham is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Mass General Brigham maintains responsibility for this course. Social workers completing this course receive 4.25 continuing education credit.
Pharmacy
This activity provides 4.25 contact hours (4.25 CEUs) of continuing education credit. ACPE Universal Activity Number (UAN): JA0007437-0000-22-001-L04-P
Available Credit
- 4.25 AAPA Category I CME
- 4.25 AMA PRA Category 1 Credit™
- 4.25 Nursing Contact Hours
- 4.25 Participation
- 4.25 Contact hours (CEUs) of Continuing Education Credit for Pharmacists