August 10, 2022 MGH PeerCare Virtual Peer Supporter Training

August 10, 2022


Peer Support is “emotional first aid” for hospital staff involved in patient related adverse events and stressful situations.  The support is provided by Peer Supporters, who are fellow colleagues in similar roles. Peer Supporters are specifically trained to provide empathetic and non-judgmental listening, coping skills, and support resources.  Peer Support is strictly confidential and designed to provide peer review protection.

This course will train staff who have been nominated as Peer Supporters to proficiently support their colleagues through difficult patient related adverse events, medical errors, or stressful situations.

Please be sure to review the prerequisite videos before the course date. 

Please reach out to Jeanne Henson if you have any questions.


Prerequisite Videos (84 min)

Please view the following educational video modules prior to attending the virtual training. The content will teach you about Peer Support and the important role you can take in supporting colleagues who are involved in difficult events or situations.

Target Audience

This activity is intended for individuals throughout Mass General Brigham and some outside organizations to train staff members on Peer Support tools and techniques.

Learning Objectives

Upon completion of this activity, participants will be able to:

  • Understand the Peer Support program mission, digital infrastructure, and resources.
  • Execute the Peer Supporter checklist to provide effective and confidential support to colleagues.
  • Be familiar with educational tool such as the Stress Continuum Model, Wave of Grief, and 6 Stage of Clinician Grief.
  • Be familiar with MGB support resources to share with Peers.

Additional Information

Provided by: 

Mass General Brigham

Course summary
Available credit: 
  • 0.00 Participation
Course opens: 
Course expires: 
Event starts: 
08/10/2022 - 8:00am EDT
Event ends: 
08/10/2022 - 10:00am EDT

Agenda for each Virtual Training:

  • Introduction
  • Practical Guidance for your Peer Support Deployment
  • View Peer Support Simulation with Discussion
  • Introduction to role play scenarios and break out room instructions
  • Break out rooms for Peer Support Role Play sessions
  • Questions/Conclusion

Please be sure to review the prerequisite videos before the course. 

Please reach out to Jeanne Henson if you have any questions.

Theresa Morris, RN, MS, CPPS - Course Director
Senior QA Coordinator, Department of Anesthesia, Critical Care and Pain Medicine,
Massachusetts General Hospital

Allison Lilly, LICSW, CEAP
Employee Assistance Program
Massachusetts General Hospital

Maria van Pelt, PhD, CRNA
Nurse Anesthetist
Massachusetts General Hospital;
Clinical Professor,
Northeastern University School of Nursing

Frederick (Rick) van Pelt, MD, MBA
Chief Clinical Transformation Officer (CCTO)
UAB Medicine | UAB Hospital

Not eligible for CME credit

Available Credit

  • 0.00 Participation


Please login or register to take this course.