CareZooming Roundtable: Delivering Effective Primary Care in the Context of COVID

August 27, 2020

COVID has significantly changed the way we deliver care. As the pandemic reaches a plateau, clinics are attempting to adapt to a new era of provision of combined virtual and in-person care while bearing in mind COVID-related risks. In addition to presenting operational challenges, this model presents challenges for team-based care and care of vulnerable populations. We share strategies employed by Dr. Hannah Jackson (Assistant Vice President and Chief Strategy Officer of Ambulatory Care at NYC Health + Hospitals) and Dr. James Jerzak (Physician Lead of Team Based Care at Bellin Health).

After hearing from our experts, participants will have the opportunity to engage in a roundtable discussion with other clinicians from across the country. Attendees will be able to share their successes, challenges, and questions. Topics discussed will include workflow protocols for seeing both COVID and non-COVID patients, leveraging virtual care alongside in-person care, effectively caring for vulnerable populations, and continued promotion of team-based ambulatory care in the time of COVID.

Target Audience

This activity is intended for clinicians (doctors, nurses, nurse practitioners, physician assistants) who practice primary care both within and outside of Mass General Brigham.

Learning Objectives

Upon completion of this activity, learners will be able to:

  1. Develop strategies for safely providing in-person care in the COVID era
  2. Develop strategies for provision of high quality virtual primary care in the COVID era
  3. Critically appraise novel approaches to facilitate team-based care in an era of remote care
  4. Analyze how lessons learned from experts & peers could apply to provision of high-quality COVID-era primary care in one's home institution

Additional Information

Provided by: 

CareZooming & Mass General Brigham

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Participation
Course opens: 
Course expires: 
Event starts: 
08/27/2020 - 12:00pm EDT
Event ends: 
08/27/2020 - 1:00pm EDT

12:00 pm Welcome Comments & Introduction of Attendees

12:10 pm Dr. Hannah Jackson
Description of their efforts to return staff and learners to clinic, as well as how they are leveraging virtual and team-based care going forward

12:20 pm Dr. James Jerzak
Description of their efforts to return staff and learners to clinic, as well as how they are leveraging virtual and team-based care going forward

12:30 pm Moderated Open Discussion / Q&A

1:00 pm Adjournment

Hannah Jackson, MD, MPH

Assistant VP & Chief Strategy Officer of Ambulatory Care
NYC Health + Hospitals - New York, NY

Hannah Jackson, MD, MPH is an Assistant Vice President and Chief of Staff to Dr. Ted Long in the Office of Ambulatory Care, NYC Health + Hospitals. Dr. Jackson joined the Office of Ambulatory Care in August of 2018 where she has led a number of initiatives focused on improving the delivery and quality of ambulatory care across the system. As Chief of Staff, she works on managing the overall operations, strategies and priorities of the Office of Ambulatory Care, ensuring that the office is meeting its system goals while supporting the staff and facilities which serve them every day. In addition to her roles in the Office of Ambulatory Care, Dr. Jackson is a primary care physician who sees patients at Sydenham, one of the larger Gotham Health sites, and is also an Assistant Clinical Professor in NYU’s Department of General Internal Medicine.

James Jerzak, MD

Physician Lead of Team Based Care
Bellin Health - Green Bay, WI

Dr. James Jerzak is a practicing board-certified Family Physician at Bellin Health in Green Bay.  He has a wealth of practical experience gained from his 30 years of providing the full spectrum of care for patients of all ages. He has been involved in a number of leadership roles at Bellin, and has been on the leadership team for Bellin’s Patient Care Redesign Program since its inception in 2014.  He led the prototype for this project, and currently is the physician lead for Bellin’s transformation to Advanced Team-based Care. This role involves developing innovative approaches to patient care processes, practical implementation strategies, and work to ensure sustainability.

Mass General Brigham is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Mass General Brigham designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Participation


Please login or register to take this course.

Cancellation Policy:

Registrations cancelled on or before August 13, 2020 will be refunded, less an administrative fee. Registrations cancelled after August 13, 2020 will not be refunded.

Contact if you require assistance in cancelling your online registration.