Module 4: What to Do When a Resident Has Trouble with Oral Health Care: Working Together with Residents and Families


Module 4: What to Do When a Resident Has Trouble with Oral Health Care: Working Together with Residents and Families 

Original Release Date: 
November 28, 2016 

Expiration Date:
June 24, 2020 

This webinar is not for credit.

The “What to Do When a Resident Has Trouble with Oral Health Care:  Working Together with Residents and Families” webinar is the final webinar in a series of four webinars.  It is part of the MOTIVATE (Maine’s Oral Team-Based Initiative: Vital Access to Education) blended learning program.  Memory, behavior and/or physical challenges can each set the stage for residents to experience trouble with oral health care.  The term care resistant behavior has been used to describe responses residents with behavioral and memory challenges may display when staff attempt to provide oral health care. 

This module will provide the learner with content on the signs and symptoms of challenges older adults face that impact their ability to perform oral health self care.  Steps to take to assist with and/or provide oral health care for residents with physical, memory and behavioral challenges are included.  Examples of recommended best practice tools to use when providing oral health care for residents experiencing physical and/or memory challenges are also incorporated into the webinar.  

Target Audience

This program is intended for interprofessional team members.

Learning Objectives

After completing module four, each member of the oral health care team will be able to meet the following learning outcomes:

1. Discuss the reason older adults with dementia may resist or refuse oral health care.
2. Identify four approaches to use when providing oral health care to older adults who resist or refuse care.
3. Identify four approaches to use for residents with physical challenges to completing oral health self care.

Additional Information

Provided by: 

Lunder-Dineen Health Education Alliance of Maine in collaboration with Massachusetts General Hospital, and Partners HealthCare System

Course summary
Course opens: 
Course expires: 

Taffy Davis.jpg

Taffeney "Taffy" Davis, MSN, RN-BC
Clinical Instructor
Franklin Memorial Hospital
Farmington, Maine

Taffy Davis is a clinical instructor at Franklin Memorial Hospital in Farmington, Maine. She has been a registered nurse for 30 years and worked in emergency medicine, outpatient clinics and as a nurse manger of Surgical Services and Medical –Surgical units. She started her nursing career at Massachusetts General Hospital in orthopaedics.

Her interests lie in the science behind learning, as well as creating online learning for hospital based nursing. Taffy has developed an online Charge Nurse program with participation from acute care and long-term care facilities. She is currently building courses in Articulate. She has presented at the Association of Nurses in Professional Development (ANPD) 2014 annual conference on Barriers to Using Web Tools in Instructional Design and the creation of the top ten web tools list for instructional design. She is working on an online module with ANPD for a new Charge Nurse Program.

Taffy is an active member of the Association of Nurses in Professional Development and the Organization of Maine Nurse Executives-Nursing Leaders of Maine. She is a member of the Association of Talent Development and sits on the Western Maine Work Investment Board (Maine Dept. of Labor) and the University of Maine Farmington institutional review board.

Taffy is a graduate of Salem State College (now University) and completed a M.S.N. from Western Governor’s University. She has completed graduate courses in Methods of Online Learning and Foundations of Instructional Design.

MacKenzie, Carole.png

Carole MacKenzie, RN, BSN, M.Ed.
Professional Development Specialist
Lunder-Dineen Health Education Alliance of Maine

Carole MacKenzie is the Professional Development Specialist for the Lunder-Dineen Health Education Alliance of Maine.  She brings to her role knowledge and skill sets from leadership positions across the continuum of care in academic medical center, community hospital, school health and public health settings. Prior to her appointment, she was the Director of Nursing Professional and Practice Development at Brigham and Women’s Faulkner Hospital and the Director of School Health Services for the Needham Public Schools.

Carole has broad experience in developing and implementing professional development programs for nursing and interdisciplinary staff, continuous quality improvement processes, and academic and community-based partnerships, to advance health and educational initiatives. Patient and family-centered care, preceptor education and interprofessional collaborative practice are three of her areas of focus and study. Carole is a member of the Association for Nursing Professional Development.

This webinar is not for credit.

Certificate of Program Participation and Successful Completion will be provided at the end of each learning module.  


Please login or register to take this course.