Patient Safety Awareness Week Keynote Talk

March 18, 2021

Patient Safety Awareness Week Keynote Talk:
“Circle Up”: Workflow Adaptation and Psychological Support via Briefing, Debriefing, and Peer Support

Date:  Thursday, March 18, 2021
Time: 12:00 – 1:00 pm
Location: Zoom/Livestream



The Covid-19 pandemic has exposed and exacerbated the stresses that frontline health care workers encounter on the job. Mass General recently began implementing a process called “Circle Up,” which creates a regular time and place for problem-solving and connection, to promote better communication and improve the psychological well-being of care teams. Participants report greater interprofessional peer connectedness and less psychological distress. They feel encouraged to speak up more throughout the day and with colleagues they would not normally approach. Circle Up offers a proactive, rather than reactive, process of peer support.

Target Audience

This activity is intended for all Mass General Brigham employees.

Learning Objectives

Upon completion of this activity, participants will be able to: 

  • Cite the three primary activities involved in the Circle Up framework
  • Describe ways in which implementing Circle Up can help reduce psychological harm to healthcare workers
  • Describe the process of implementing Circle Up into interprofessional on-shift team briefings

Additional Information

Provided by: 

The Edward P Lawrence Center for Quality & Safety and Mass General Brigham


Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Course opens: 
Course expires: 
Event starts: 
03/18/2021 - 12:00pm EDT
Event ends: 
03/18/2021 - 1:00pm EDT

Agenda (DRAFT)

12:00PMWelcomeElizabeth Mort, MD, MPH
12:05Fundamentals of "Circle Up"

Christopher Roussin, PhD

12:30Implementing "Circle Up" HuddlesColleen Snydeman, RN, PhD
argaret Chapman, MD
Jennifer Mills, RN
Peggy Settle, RN
1:00 PMAdjourn 


Massachusetts General Hospital
Boston, MA 02114
United States

Elizabeth Mort MD - Course Director
Senior Vice President Quality & Safety
Chief Quality Officer
Edward P. Lawrence Center for Quality & Safety, Mass General Hospital

Chris Roussin, PhD
Senior Director Educational Leadership and International Programs
Center for Medical Simulation;
Assistant Professor
Department of Anesthesia
Massachusetts General Hospital

Colleen Snydeman, RN, PhD
PCS Office of Quality & Safety
Massachusetts General Hospital

Margaret Chapman, MD
Department of Medicine
Massachusetts General Hospital

Jennifer Mills, RN
Nursing Director
Massachusetts General Hospital

Margaret (Peggy) Settle, RN
Nursing Director
Massachusetts General Hospital

Mass General Brigham is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.



This program meets the requirements of the Board of Registration in Nursing, at 244 CMR 5.00, for 1 contact
hour of nursing continuing education.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation


Please login or register to take this course.