Lawrence Center Quality and Safety Mini-Courses
Contribution of language disparities to safety events

Tuesday, March 28, 2023 | 12:00 - 1:00 PM

Massachusetts General Hospital
Online Virtual Meeting
Zoom Link

Course Description

Clear communication between providers and patients is essential to ensure patients get the best possible care. Patients with limited English proficiency (LEP) are more likely to experience harm caused by adverse events than English-speaking patients because of communication errors.

Please join us to learn what quality leaders can do to remove communication barriers so that all patients are able to fully participate in their health care.

Learning Objectives

Upon completion of this activity, participants will be able to:

1. Explain why it is important to address language barriers to provide the safest possible care to patients.
2. Explain how to access tools and resources available at Mass General designed to remove communication barriers
3. Discuss when to partner with interpreter services and situations to avoid when caring for patients with limited English proficiency.

Target Audience

This activity is intended for members of the Quality and Patient Safety Committee (QPSC) and staff they work with who will benefit from the training.

Agenda

Faculty

Elizabeth Mort, MD, MPH - Course Director
Senior Vice President Quality & Safety,
Chief Quality Officer,
MGH Edward P. Lawrence Center for Quality & Safety
Massachusetts General Hospital / Massachusetts General Physicians Organization

Donna L. Jenkins, MS, RN, CPPS
Senior Director of Patient Safety,
MGH Edward P. Lawrence Center for Quality & Safety 
Massachusetts General Hospital

Aswita Tan-McGrory, MBA, MSPH
Administrative Director,
The Mongan Institute;
Director,
The Disparities Solutions Center

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 Credit^TM
Mass General Brigham designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing
Mass General Brigham designates this activity for 1.0 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Contact

For questions regarding registration, please contact the Mass General Brigham Office of Continuing Professional Development at [email protected]

Americans with Disabilities Act: Our Course Coordinator can assist you with any special needs (i.e., physical, dietary, etc). Please contact Jeanne Henson prior to the event at 617-724-9791

Provided by

Massachusetts General Hospital Edward P. Lawrence Center for Quality & Safety and Mass General Brigham