Lawrence Center Quality and Safety Mini-Courses

Process Improvement Primer:
How to Use in Your Routine Management Work

Monday, May 22, 2023 | 12:00 - 12:50 PM

Massachusetts General Hospital
Online Virtual Meeting
Zoom Link

Course Description

Process Improvement science draws upon a known set of concepts and tools and applies them in a structured, but flexible approach to solving problems. 

This course will provide an overview of process improvement principals, methodology and tools that can be used to introduce change. Participants will learn how to incorporate process improvement into daily workflows with the goal of continuously improving quality and efficiency.

The course is geared for both staff new to process improvement and for those who would like to build on their current knowledge.

Learning Objectives

Upon completion of this activity, participants will be able to:

1. Describe the factors to consider when selecting a project for process improvement
2. Describe process improvement tools and techniques that can be incorporated into daily workflows
3. Explain how to overcome barriers to implementing process improvement

Target Audience

This activity is intended for members of the Quality and Patient Safety Committee (QPSC) and staff they work with who will benefit from the training.

Agenda

Faculty

David Shahian, MD
Vice President, Center for Quality and Safety
Massachusetts General Hospital
Professor of Surgery
Harvard Medical School
 

Gianna Wilkins
Lead Program Manager, Process Improvement,
Massachusetts General Hospital

Catherine McCarthy
Process Improvement Consultant,
Massachusetts General Hospital

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 Credit^TM
Mass General Brigham designates this live activity for a maximum of 0.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing
Mass General Brigham designates this activity for 0.75 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Contact

For questions regarding registration, please contact the Mass General Brigham Office of Continuing Professional Development at [email protected]

Americans with Disabilities Act: Our Course Coordinator can assist you with any special needs (i.e., physical, dietary, etc). Please contact Jeanne Henson prior to the event at 617-724-9791

Provided by

Massachusetts General Hospital Edward P. Lawrence Center for Quality & Safety and Mass General Brigham