Frequently Asked Questions

Account Inquiries

1. How do I log-in/create a new account?

  • Mass General Brigham Employees: use login button under 'Partners HealthCare Faculty and Staff"
  • All Other Users: use login button under 'Visitor Login' or create a new visitor account
    • New Users: enter the required information into form, then click 'Create New Account' at bottom of the page.

2. I forgot my password.

All users can reset their own password:

  • Mass General Brigham Employees: click 'Get Help' under large 'Sign In' button. Then click 'Forgot or Expired Password' and enter Mass General Brigham username. Continue to follow instructions as prompted.
  • All Other Users: click 'Login with Visitor Account' button under 'Visitor Login' section. Then, navigate to 'Request New Password' tab, and enter your username or email address. You will received an email with instructions on how to reset your password shortly thereafter.

3. What are the system requirements for viewing enduring/online activities (i.e. webinars)?

To view enduring material (i.e. webinars), you will need to have sound playback capabilities. Some corporate firewalls may block streaming media traffic, however. 

4. How do I change my name, email address, phone number, or other personal information?

You can updated your personal information at any time by logging in to our account.

  • Click 'My Account' located in the upper right-hand corner of your screen
  • Navigate to the 'Edit' tab
  • Update fields as desired
  • Click 'Save' to update your account

5. Where is my transcript?

Under the 'My Account' tab, click 'My Transcript.' There, you can view completed and pending activities, and a list of credits you have claimed.

6. How do I find my NPI?

  • All Users: click here to navigate to the NPI Lookup website

7. How do I find my ABIM number?

Click here to navigate to the ABIM Lookup website

8. How do I find my specialty board number? 

Go to ABMS website (here) to find your MOC specialty board number. Or, contact your specialty board directly.

Course Inquiries

1. How do I find my courses?

  • Click on 'My Account'
  • Click on 'My Courses'
    • Completed courses will be listed under the 'Completed Activities' tab
    • Pending courses will be listed under the 'Pending Activities' tab

2. How do I print a receipt/invoice of a paid course?

  • Click 'My Account' located in the upper right-hand corner of your screen
  • Click 'Orders' located under the 'My Account' heading
  • Find your desired order, and click the order number
  • Click 'Invoice' in the top menu
  • Click 'Printable Invoice'
  • Click 'Print Invoice' located in the upper right-hand corner of the page

3. How do I register for an activity?

  • When visiting a course page, the 'Register/Take Course' tab will provide instructions on registration. Tuition may be required for some courses. Simply follow the instructions as prompted.

  • Log-in using the 'Login' or 'Register' buttons at the top right-hand corner of page
    • If you have not yet created an account on our site, you will need to do so before registering for/taking a course.

4. Where can I find a list of Course activities that are currently available?

Navigate to the Course Catalog, which is accessible through the navigation bar at the top of the page

5. How do I resume a partially completed course?

  • Log in, and click 'My Account'
  • Click 'My Activities' and navigate to the 'Pending Activities' tab
  • Locate the desired course, and click on its title
    • You will be taken to the main page (ie. landing page) of the course
  • Click the red 'Begin' button
  • Click the red 'Resume' button in the lower right-hand corner of the page
    • You will be taken to the point at which you left off previously

6. Why can't I access the post-test/evaluation? (note: online/enduring activities and webinars only)

To access a post-test, you must view the presentation in its entirety. The evaluation will then become available once you've passed the post-test.

7. When does my course expire?

Courses typically expire one month after the activity date. The expiration date of all courses is listed in the Course Summary box, located under the Course Overview tab. If the content is inaccessible, the course has expired.

8. How do I bookmark a course?

  • Click on the desired course
  • In the Course Summary box located under the Overview tab, click 'Bookmark this course'

9. How do I find a list of courses I previously bookmarked?

  • Click 'My Account'
  • Click on 'Bookmarks'
    • There, you will find a list of courses you have previously bookmarked 

10. How do I remove a bookmark?

  • Click 'My Account'
  • Click on 'Bookmarks'
  • Click  next to the course you would like to remove from this list

Alternatively, navigate to the desired course, and click 'Umbookmark Course' in the Course Summary box

    Credit & Certificate Inquiries

    1. How are Continuing Medical Education (CME) credits awarded?

    CME credits are measured in 15 minute increments, each designated 0.25 credits (ie. 15 minutes = 0.25 credits). The number of credits claimed should equate to the time you meaningfully participated in the activity.

    2. Can I add external/self-claimed credits? How?

    • Click 'My Account'
    • Click 'My Transcript'
    • Click 'External Credits' then 'Add Credits'
    • Complete the required fields (ie. Course Name and Course Hours, at a minimum)
      • Optional: download a certificate to save or print
    • Click 'Save'

    3. Where are my certificates?

    Navigate to 'My Account.' All certificates for previously completed courses are located within your profile.

    4. When will my certificate be available to download?

    Your certificate is available immediately following the completion of the required evaluation. You must claim the appropriate number of credits as well.

    5. How do I print my certificates?

    • Click 'My Account'
    • Click 'My Activities'
    • Navigate to the 'Completed Activities' tab
      • In the list of completed courses, click 'download' next to the desired certificate