Session 2: Pushing the Arc Towards “Techquity”: Patient-Centric Virtual Care

October 14, 2022
This event will take place virtually, via Zoom.
Details provided upon registration


Join patient experience experts in discussing ways to bring health equity in virtual care to the next level for patients. Experts will analyze interdisciplinary approaches to improve patient satisfaction. COVID exacerbated the preexisting inequities in care for vulnerable populations, and while virtual care restored access to care for many, in some cases it further deepened these disparities. This session will focus on the interaction between health equity, digital health and the patient experience, and how health systems can design for these challenges.


Target Audience

This program is recommended for virtual care providers, healthcare professionals and organizations seeking to fine tune, develop or launch their Virtual Care programs.

Learning Objectives

Upon completion of this activity, participants will be able to:  

  1. Develop patient-centered, interpersonal skills to increase overall digital patient satisfaction and Virtual Care participation.
  2.  Assess what constitutes a successful versus unsuccessful Virtual Visit from the patient perspective .
  3. Identify interdisciplinary approaches to create an optimal virtual patient experience, and describe the attributes of positive and negative virtual patient experiences.
  4. Identify patient barriers to Virtual Care and which of these are readily mitigated.
  5. Evaluate and review Health Equity in Virtual Care.

ABIM MOC Information

  • Maintenance of Certification (MOC) points can only be awarded if you attended the entire hour session.
  • Upon successful completion of this activity, if you wish to receive MOC II points you will need to enter your ABIM ID number, and Date of Birth (mm/dd) at the beginning of the evaluation.
  • The Mass General Brigham Office of Continuing Professional Development will verify completion of this activity and report to the ABIM.
  • Diplomates must check their ABIM Portfolio for confirmation of your MOC II points.

 MOC Recognition Statement 
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 1 MOC point in the American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Additional Information

Provided by: 

Mass General Brigham, Virtual Care &
Mass General Brigham's Office of Continuing Professional Development

Course summary
Course opens: 
Course expires: 
Event starts: 
10/14/2022 - 11:00am EDT
Event ends: 
10/14/2022 - 12:00pm EDT
Mass General Brigham
Somerville, MA
United States
This event will take place virtually, via Zoom. Details provided upon registration
Course Director

Lee Schwamm, MD
Vice President, Virtual Care,
Mass General Brigham


Lee Park, MD, MPH
Instructor in Medicine, Harvard Medical School;
Internist, Brigham and Women's Hospital;
Senior Medical Director, QPE Digital Health,
Quality and Patient Experience, Mass General Brigham


Esteban Barreto, PhD
Director, Evaluation of Equity and Community Health,
Massachusetts General Hospital

Allison Bryant Mantha, MD, MPH
Associate Professor of Obstetrics, Gynecology and Reproductive Sciences,
Harvard Medical School;
Maternal-Fetal Medicine Specialist,
Frederic D. Frigoletto, MD Endowed Chair,
Department of Obstetrics and Gynecology,
Massachusetts General Hospital;
Senior Medical Director for Health Equity, Mass General Brigham

Dan Noyes
Co-CEO, Tech Goes Home

Aswita Tan-McGrory, MBA, MSPH
Adjunct Faculty, Northeastern University;
Director, the Disparities Solutions Center,
Director, Equity in Care Implementation,
Administrative Director of Research, Department of Medicine,
Massachusetts General Hospital

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditsTM
Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Mass General Brigham designates this activity for 1 Nursing contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Physician Assistants
Mass General Brigham has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.


1 Continuing Education (CE) credit is awarded


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