Session 3: The Human Experience of the Digital Patient

November 11, 2022
This event will take place virtually, via Zoom.
Details provided upon registration


As virtual care has rapidly expanded; the role of telepresence is here to stay. This session will discuss the importance of developing a trust-based relationship between patient and provider to increase overall patient satisfaction and better health outcomes. Stakeholders will provide insights on how to foster a comfortable setting for the patient and how to upgrade their “webside” manner.


Target Audience

This program is recommended for virtual care providers, healthcare professionals and organizations seeking to fine tune, develop or launch their Virtual Care programs.

Learning Objectives

Upon completion of this activity, participants will be able to:  

  1. Define the characteristics of a trust-based and comfortable patient experience in a Virtual environment.
  2. Describe the interpersonal skills necessary to foster this comfortable and trust-based virtual provider/patient relationship, and assess patient social cues to enhance quality of care.
  3. Acquire skills to develop a successful ‘webside manner’ as a virtual care team member (e.g., physician, nurse, medical assistant).
  4. Apply effective communication skills and use of tools to virtually assess social cues from patient and to enhance quality of care.

ABIM MOC Information

  • Maintenance of Certification (MOC) points can only be awarded if you attended the entire hour session.
  • Upon successful completion of this activity, if you wish to receive MOC II points you will need to enter your ABIM ID number, and Date of Birth (mm/dd) at the beginning of the evaluation.
  • The Mass General Brigham Office of Continuing Professional Development will verify completion of this activity and report to the ABIM.
  • Diplomates must check their ABIM Portfolio for confirmation of your MOC II points.

 MOC Recognition Statement 
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 1 MOC point in the American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Additional Information

Provided by: 

Mass General Brigham, Virtual Care &
Mass General Brigham's Office of Continuing Professional Development

Course summary
Course opens: 
Course expires: 
Event starts: 
11/11/2022 - 11:00am EST
Event ends: 
11/11/2022 - 12:00pm EST
Mass General Brigham
Somerville, MA
United States
This event will take place virtually, via Zoom. Details provided upon registration
Course Director

Lee Schwamm, MD
Vice President, Virtual Care,
Mass General Brigham


Lydia C Siegel, MD, MPH
Internal Medicine, Brigham and Women’s Hospital;
Medical Director, Ambulatory Services in Clinical Informatics,
Mass General Brigham


Oscar Benavidez, MD
Chief, Division of Pediatric Cardiology,
Massachusetts General Hospital

David Binder, MD
Medical Director, Spaulding Outpatient,
Spaulding Rehabilitation Network

Susan Edgman-Levitan, PA
Associate in Health Policy, Harvard Medical School;
Executive Director, John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital

Darlene Sawicki, MSN, NP-BC
Director of Advanced Practice Providers,
Massachusetts General Hospital

Shyam K. Tanguturi, MD
Radiation Oncology,
Dana-Farber Cancer Institute


In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditsTM
Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Mass General Brigham designates this activity for 1 Nursing contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.


Physician Assistants
Mass General Brigham has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.


1 Continuing Education (CE) credit is awarded


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