PATIENT EXPERIENCE FORUM FY'22

From Compliance to Collaboration: Combining Neuroscience, Common Sense and Compassion

Wednesday, September 7, 2022 | 12:00 – 1:00 PM

Join Webinar via Zoom
https://partners.zoom.us/webinar/register/WN_JduVDyCLQ22iiQi8FSPa5Q

Description: 

Join us for an engaging presentation by Stuart Ablon, PhD, Founder and Director of Think:Kids at Massachusetts General Hospital, on turning compliance into collaboration.  Traditional concepts in medicine place a heavy emphasis on ensuring compliance with directives. Dr. Ablon will explain how behavior and compliance is determined by skill, not will. This paradigm shift is at the heart of Dr. Ablon’s work and why Malcolm Gladwell, Adam Grant, Dan Pink and Susan Cain hand-picked his latest book, Changeable, for their Next Big Idea Club. Dr. Ablon’s evidence-based approach, Collaborative Problem Solving, combines this shift in thinking with actionable strategies proven to increase compliance, build skills, decrease stress and improve relationships in our patients and ourselves.

Learning Objectives: 

Upon completion of this activity, participants will be able to:

  1. Identify why compliance is determined by skill, not will.
  2. Assess the types of neurocognitive skills required to behave in a compliant fashion.
  3. Recognize the basic steps to practice the collaborative problem-solving process.

Target Audience: 

This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions

Agenda:

Time

Topic | Speaker

12:00PM  

Introduction | Inga T. Lennes, MD, MBA, MPH

12:05

From Compliance to Collaboration: Combining Neuroscience, Common Sense and Compassion | Stuart Ablon, PhD   

12:45

Questions and Discussion

1:00PM 

Adjourn

Faculty:

Inga T. Lennes, MD, MPH, MBA - Course Director
Senior Vice President, Ambulatory Care and Patient Experience,
Massachusetts General Hospital

Stuart Ablon, PhD
Founder and Director,
Think:Kids at Massachusetts General Hospital;
Associate Professor and the Thomas G. Stemberg Endowed Chair in Child and Adolescent Psychiatry,
Harvard Medical School

ACCREDITATION

In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditTM
Mass General Brigham designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nursing
Mass General Brigham designates this activity for 1 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Provided By:

Session date: 
09/07/2022 - 12:00pm to 1:00pm EDT
Location: 
Massachusetts General Hospital
Boston, MA 02114
United States
See map: Google Maps
Add to calendar: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 Nursing Contact Hours
  • 1.00 Participation
Please login or register to take this course.
In-hospital series contact
Name: 
Michelle Alley
Email: 
[email protected]