Module 2: From the Rotary Phone to the iPhone - the Multigenerational Workforce

Within today’s nursing workforce, there is a possibility that staff members spanning five generations may be working together in various roles.  Each generation brings their own unique experiences, values, characteristics and work ethics to their roles.  Generational differences can present challenges to team work, communication and collaborative practice – essential components of high quality, patient centered care.  This module describes the five generational cohorts, the learning styles and preferences of each cohort and the strategies for assessing and strengthening communication and collaboration across generations.  Incorporating the knowledge and skills to work effectively within a multi-generational team advances and supports the roles of the educator and preceptor and a healthy workplace environment.

Release Date:
June 2022

Expiration Date:
June 2025

Target Audience

This activity is intended for Registered Nurses assuming the preceptor role, and Clinical Nurse Educators working in partnership with their preceptors.

In the context of this course, a clinical educator means a registered nurse who teaches in the clinical setting, including the preceptor, clinical faculty, clinical nurse specialist, nurse practice specialist, professional development specialist, and others.

Learning Objectives

Upon completion of this activity, participants will be able to:

  1. Distinguish the differences in characteristics, values and learning preferences between the five generations working within the nursing work force.
  2. Explore how preconceived ideas and attitudes can form the basis of perceptions and presuppositions about generational cohorts.
  3. Identify strategies preceptors can utilize to incorporate generational learning styles and collaborative practices into a multi-generational learning environment

Additional Information

Provided by: 

The Norman Knight Nursing Center     

Please visit our website at

Course summary
Course opens: 
Course expires: 

Carole F. MacKenzie, BSN, M.Ed., RN, NPD-BC

Carole MacKenzie is the Professional Development Specialist for the Lunder-Dineen Health Education Alliance of Maine.  She brings to her role knowledge and skill sets from leadership positions across the continuum of care in academic medical center, community hospital, school health and public health settings. Prior to her appointment, she was the Director of Nursing Professional and Practice Development at Brigham and Women’s Faulkner Hospital and the Director of School Health Services for the Needham Public Schools.

She has broad experience in developing and implementing professional development programs for nursing and interprofessional staff, continuous quality improvement processes, and academic and community-based partnerships, to advance health and educational initiatives.

Mass General Brigham designates this activity for 4.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.


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