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ForwardPatient Experience Forums FY'23
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Activity Description:
The Patient Experience Forums are provided to those interested in learning practical strategies to optimize a compassionate and equitable care experience for patients and their families. Active engagement in patient experience-related discussion and sharing of best practices will be encouraged through use of an educational platform that appeals to various role groups. Participants will be encouraged to provide examples of common patient experience issues, identify strategies to address patient and family concerns, and describe how specific strategies can cultivate timely quality patient-centered encounters. In addition, the forums are designed for participants to identify key concepts from the patient experience body of knowledge.
Learning Objectives:
Upon completion of this activity, participants will be able to:
- Describe a patient experience issue
- Identify strategies to address the issue, with the goal of optimizing a compassionate and equitable care experience for patients and their families
- Describe how specific strategies can cultivate timely quality patient-centered encounters
Target Audience:
This activity is intended for all Massachusetts General Hospital clinicians interested in learning tactics and best practices for patient experience related discussions.
Schedule:
Date | Topic | Speaker |
|---|---|---|
October 20, 2022 | HAVEN: | Debra L. Drumm, MSW, LICSW |
January 19, 2023 | Supporting Diversity in Gender Identity & Expression along the Imaging Care Journey | Kristen Dean & Gary Wang, MD, PhD |
March 30, 2023 | CANCELLED | CANCELLED |
April 25, 2023 | The World is Full of Cactus, but We Don’t Have to Sit on It: Learning How to Manage Stressful Situations with Greater Ease | Susan Keane Baker, MHA |
April 28, 2023 | The World is Full of Cactus, but We Don’t Have to Sit on It: Learning How to Manage Stressful Situations with Greater Ease | Susan Keane Baker, MHA |
June 15, 2023 | Social Services at Mass General: History & Scope of Practice | Lourdes Barros, LICSW |
Course Director:
Inga T. Lennes, MD, MBA, MPH
Senior Vice President, Ambulatory Care and Patient Experience
Massachusetts General Hospital
Accreditation:
In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statements
AMA PRA Category 1 CreditTM
Mass General Brigham designates this live activity for a maximum of 1.00 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing
Mass General Brigham designates this activity for 1.00 ANCC contact hour. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Provided By:
Massachusetts General Hospital, Office of Patient Experience & Mass General Brigham
